The S2B online store, hosted on s2be.eu (hereinafter also “the store” or “online store”) is managed by the company ZA, trgovina in storive, d.o.o., which is also a provider of e-business services (hereinafter also referred to as »the seller«). The general terms and conditions define the operation of the S2B online store, the rights and obligations of the customers and the store, and regulate the business relationship between the seller and the buyer. When visiting or shopping on the website, you must agree to the following general terms and conditions, so read them carefully.
The seller: ZA, trgovina in storitve, d.o.o.
Headqarters: Celovška cesta 136, 1000 Ljubljana
Registration number: 8789487000
Tax number: 97673471
Bank account / IBAN: IBAN SI56 0201 9026 3589 750 (NLB d.d.)
Registered for VAT: YES
Date of company registration: 07.01.2021
CONTACT DETAILS
e-mail: info@s2be.eu
phone: +386 30 460 702 (every workday between 9:00 and 16:00)
General terms and conditions of the provider ZA d.o.o. are drawn up in accordance with the Consumer Protection Act (ZVPot, Official Gazette of the RS, no. 98/2004, 114/06, 126/07, 86/09, 78/11, 38/14, 19/15, 55/17 in 31/18), the Electronic Commerce Market Act (ZEPT, Official Gazette of the RS, No. 96/2009-UPB2, 19/15 in 189/21), the Obligations Code (OZ, 97/2007-UPB1, 64/16 – odl. US, 20/18) and international e-business codes. Privacy Policy, which is in accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (in hereinafter: GDPR), is available at this link.
The stated terms and conditions are valid for every purchase on the s2be.eu website, and the buyer accepts them when placing an order on the website and represent a contract between the buyer and the seller.
Purchase of products in the online store is possible without registration or creating an account in the online store.
A customer is a person who uses the online store.
The buyer is a customer who places an order through the online store.
Orders through the online store can be placed every day from 0.00 to 24.00.
The orders can be placed in Slovenian or English language.
Purchases through the s2be.eu online store are considered to have been made in the territory of the Republic of Slovenia and are thus subjected to Slovenian legislation.
Online store s2be.eu offers worldwide delivery for its products.
The customer can choose and order products from the list of products on the website.
When shopping in the online store, the customer adds the desired items to the cart by clicking on the “Add to cart” button. This will add the selected type and quantity of products to the shopping cart, which is also displayed on the “shopping cart” icon. When the cursor is placed on the “shopping cart” icon in the upper right corner of the online store, a window will open in which the customer can check their selection and correct it if necessary. In this window, the customer can change the quantity of selected products or remove individual products from the shopping cart. In this step, the customer can also enter the discount coupon code.
By clicking “Continue to checkout”, the customer confirms the selection of products and goes to the 2nd step of the purchase, the data entry and payment method selection. The “Completion of purchase” form opens and requires the entering of information on the payer, delivery address and method of payment.
In the section “Order summary”, in addition to data on selected products, the calculation of postage and VAT is also displayed. A discount coupon can also be applied in this step.
When entering data into the online order form, the website provides technical means for eliminating errors, which warn the customer if the mandatory fields are not filled in or are filled in incorrectly. In order to place an order, it is necessary for the customer to accept the subject terms and conditions of the seller, which he declares by clicking on the “PLACE ORDER” button.
When the order is placed, a window will open with the details of the order and a confirmation that the order has been successfully placed. In case of payment by an invoice settled by transfer to the seller’s bank account the payment information shall be forwarded to the buyer’s e-mail address.
The buyer receives a confirmation of the placed order to the provided e-mail address.
The cancellation of the order can be made by a buyer’s notification within two hours. The notification of cancellation should be made to the e-mail address info@s2be.eu. In case of incorrect information about the payer or incorrectly added products to the cart, please notify us immediately at info@s2be.eu.
By placing an order, the buyer states that he has the legal capacity to enter into a contract with the seller and confirms that the provided personal data is correct and valid.
After placing the order, the buyer receives an automatically generated notification by e-mail that the order has been received into the information system of the seller. The legal status of such an order is a “pre-order” and does not oblige the seller to provide the ordered products until the order is confirmed by the seller in further electronic correspondence.
When the information system accepts the buyer’s order, the order goes into further processing. Orders placed are processed during business hours from Monday to Friday in the order of orders placed. The seller may contact the buyer at his e-mail address or telephone number to reconcile the order or verify the data or to ensure the accuracy of delivery.
The contract of sales for the ordered items between the buyer and the seller is concluded at the time of confirmation of the order by the seller. The seller shall confirm the order by forwarding an e-mail to the buyer confirming that he has completed the processing of his order. From this moment, the seller is obliged to provide the ordered products under the stated conditions.
The concluded sales contract between the seller and the buyer will be stored in electronic form on the server of the S2B online store and will be available to the buyer upon his request.
All prices are in EUR and include VAT. Prices for individual items are valid at the time of placing the order; in the time before and after that prices may change. The price does not include delivery costs. The delivery costs are displayed to the customer when he adds the selected items to the shopping cart. The price does not include customs or other duties that the buyer is obliged to pay in accordance with the legislation of the country of destination.
Online prices in the seller’s online store may differ from the price of products in the retail network (on site stores).
Due to the nature of business – online store, data and prices can change very quickly; also during the ordering process. In the event that the price information is incorrect or the price changes during the processing of the order, the seller shall inform the buyer and allow him to withdraw from the purchase or offer another solution that shall wok best for both contracting parties.
The promotional code brings various benefits when applied to your shopping cart and is valid for a limited time period. You can obtain an active promotional code from our advertising media campaign or via other channels.
Multiple discounts, coupons or vouchers cannot be accumulated at a single purchase. Only one discount, coupon or voucher per purchase can be applied per order (for example: when ordering 2 items and placing one order, you can use only 1 promotional code).
The application of the promotional code is described under the “Placement of an order ” section above. Confirm the entered promotional code by clicking the “Redeem coupon” button. By applying the promotional code the value of the promotional code is automatically deducted from the price of your order in the last step of your order summary. The price displayed is the amount that still needs to be settled after the promotional code is applied. The value of your order must be at least € 1 higher than the value of the promotional discount code.
In the event that the order with an applied promotional code is placed but is later cancelled in accordance with the Article 43.č of Consumer Protection Act (withdrawal without due cause), the buyer is no longer entitled to the benefits of the pre-used code.
Customers in the online store S2B can use the following methods of payment:
The buyer receives the invoice in a package along with the ordered goods, alternatively by separate standard post or e-mail.
The products advertised on the website are available in one (1) to two (2) to working days
In case of lthe unavailability of the product on longer delivery date the seller shall notify the buyer immediately. The seller is exempt from the provisions on availability of products and its delivery in conditions beyond the seller’s control, e.g. in the event of a delivery service strike or in the event of force majeure.
The ordered products shall be delivered to the address specified in the ordering form. The buyer is obliged to provide correct delivery data.
The purchased goods shall be sent to the client via an outsouced courier service (DPD, GLS, etc.). The cost of delivery is presented in the online order form and charged on the invoice. The information on delivery costs are also availabe on subpage »Delivery«. If the buyer does not receive the goods within days of its dispatch, an inquiry should be made with the delivery service and also inform the seller, who shall investigate the circumstances.
The buyer is obliged to check the integrity of the package and the goods in it upon receipt. In the event that the package is damaged, lacks content or shows signs of opening, the buyer must initiate a complaint with the delivery service, resulting in a report. The seller is not liable for any damage to products during transport.
The buyer located abroad is obliged to pay all import and other duties that are enforced at the country of destination.
The buyer has the right to inform the seller within 14 days of receiving the goods that he withdraws from the contract, without having to state the reason for his decision. In order to exercise the right of withdrawal, the buyer must inform the seller in an unequivocal statement of his decision to withdraw from this contract (for example by a notice sent by regular post or e-mail). For this purpose, the customer may optionally use the attached sample withdrawal form. In order to comply with the withdrawal period, it is sufficient that the notice concerning the exercise of the consumer’s right of withdrawal is sent before the expiry of the withdrawal period (14 days). The seller will acknowledge receipt of the notice of withdrawal in writing.
In this case, the buyer is obliged to return the ordered goods within 14 days of withdrawal from the contract. The buyer is considered to return the goods on time if he sends them cack before the expiration of the 14-day return period. Returned goods must be unused, in the original packaging and undamaged, unless the goods are destroyed, damaged, lost or their quantity has decreased without the fault of the buyer. Returned products must be sent by registered mail and properly protected to the address ZA, trgovina in storitve, d.o.o., Celovška cesta 136, 1000 Ljubljana, Slovenija.
The seller shall reimburse the price of the products purchased to the buyer immediately or no later than fourteen days after receiving the notice of withdrawal. If the seller has not yet received the goods within this time, the refund will be made upon receipt of the returned goods or the submission of proof that the consumer has returned the goods.
The cost of return is entirely borne by the buyer.
The sole act of returning the goods to the seller within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract. The seller shall not accept returned goods sent with an obligation of payment for the seller.
Personalized products that are custom-made or tailored to the customer’s personal needs cannot be returned. The provisions of this article do not apply to legal entities in sections that allow the buyer to withdraw from the contract without explanation.
The error is material:
– if the product does not have the characteristics necessary for its normal or marketing use;
– if the product does not have the characteristics necessary for the special use for which the buyer needs it, and which was known to the seller or should have been known to him;
– if the product does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed;
– if the seller has delivered a product that does not match the sample or model, unless the sample or model was shown only for the purpose of notification.
In these cases, the buyer may exercise his rights arising from a material defect. The buyer must notify the seller of the defect within two months from the day the defect was discovered. In the error notice, the buyer must describe the error in detail and allow the seller to inspect the matter. The seller is not liable for material defects in the goods that appear after two years have passed since the product was delivered. A defect shall be deemed to have existed at the time of extradition if it occurs within six months of delivery.
The buyer, who has correctly informed the seller of the material error, has the right to request from the seller:
– eliminating the error of the product or
– partial refund of the amount paid for the product in proportion to the error or
– a refund of the amount paid.
To claim a material error, the customer should contact the seller by regular mail or e-mail. If it is established that the error of the item or its damage is due to improper conduct of the buyer, the complaint shall not be granted. The right to assert material errors is regulated by the Consumer Protection Act which governs the abovementioned situations .
The seller shall process the personal data of customers in accordance with the Privacy Policy, which represents an integral part of these terms and conditions and with which the customer is obliged to become acquainted.
The provider of this online store uses appropriate technological and software tools to protect the transfer and storage of personal data and payments. The online store is protected with an SSL certificate. Secure Sockets Layer (abbreviation SSL) is a cryptographic protocol that enables secure communication on the Internet, for example when browsing the web and during e-mail communication, where there is a need to transfer data of a confidential nature (e.g. personal data and credit card numbers). .
Despite the fact that the online store is protected by the SSL protocol, there is a possibility of abuse of the online store and the data of its customers, on which the provider has no influence on. For this reason, the provider excludes responsibility for the possible download of malicious software that could be installed on the user’s device from which they access the online store. The provider advises that users educate themselves about the risk of infection and protect their devices against the possible download of malicious software.
The provider’s responsibility for any consequences of using the online store and its contents, including any material or non-material damage is excluded. The provider is not responsible for occasional non-functioning of the online store, possible inaccuracy of information in the online store, or possible damage caused by the inaccessibility or inability to use information in the online store.
Despite the fact that the provider strives to ensure the correctness and up-to-dateness of the data in the online store with all necessary dilligence, there is a possibility, due to a large number of products and/or rapid changes in the supply chain, that the provider fails to display the modified information about the items, such as the delivery date, the price or any other information, as they occur. This may result in the information diplayed on the online store being incorrect or incomplete. We reserve the right to change product information including images and all other related information without prior notice.
In the event that the user has ordered an item that has incorrect or incomplete information, the provider will notify the user and allow him to withdraw from the order. In case of after placing the order and before receiving the item, the user discovers that the item has incorrect information, he is obliged to notify the provider of the error, and the provider shall enable him to withdraw from the contract or exchange the item.
The provider reserves the right of deviation between product descriptions and photos and actual product features. Some fetures of the products as pictured do not reflect its actual condition or characteristics (eg the size of the item in the picture).
The provider bears no responsibility for the use of the products by the buyer.
The seller is compliant with the applicable legislation in the field of consumer protection and strives to fulfil its obligation to establish an effective complaint resolution procedure.
The complaint can be submitted via the e-mail address na info@s2be.eu or on the telephone number +386 30 722 622 / +386 30 460 702 or in writing to the address of the seller Spletna prodaja Miha Stegel s.p., Ulica IX. korpusa 9, 6330 Piran, Slovenija ZA, trgovina in storitve, d.o.o., Celovška cesta 136, 1000 Ljubljana, Slovenija. The complaint procedure is confidential. The seller will respond to the complaint within fifteen days or in this period inform the customer how long the complaint resolution shall take. If the seller does not grant to the customer’s complaint, it informs him of the reasons for rejecting the complaint and instructs him on the possibilities of further resolving the dispute in an appeal proceeding. The seller will strive to resolve any disputes amicably and in the shortest time period.
The seller does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act. In accordance with this Act, the seller publishes an electronic link to the European online consumer dispute resolution platform: https: //webgate.ec.europa.eu/odr/main/index.cfm? Event = main.home.show & lng = EN
The buyer can also file a lawsuit in the competent court.
These terms and conditions are available on the seller’s website. Upon request, the customer can also receive them by e-mail or standard mail.
The seller reserves the right to change these terms and conditions on the website at any time and without prior notice. Any changes to the terms and conditions shall be published on the website https://s2be.eu/.
The customer is bound by the general conditions valid at the time of purchase (submission of the online order). When placing an order, the customer is specifically reminded of the general terms and conditions and confirms his familiarity with them and his acceptance by placing the order.
The terms and conditions and versioned and dated. An individual order is subject to the terms and conditions that are valid and published on the website at the time of placing the order.
ZA, trgovina in storitve, d.o.o.
Ljubljana, 7th of July 2022
Naložbo VAVČER ZA DIGITALNI MARKETING (izdelava spletne trgovine) sofinancirata Republika Slovenija in Evropska unija iz Evropskega sklada za regionalni razvoj.
